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| Customer Service Management Standard |
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Privacy Compliance Management |
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Newly developed Customer Service Management Standard™ provides a consistent framework and roadmap for establishing, implementing and maintaining a customer service management system in the current high-technology environment that facilitates customer interaction. The Standard Addresses areas of concern for both customers and service providers. For more details on Customer Service and eCommerce Standards visit www.iqspl.com.au
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Threats to privacy are real and are having a negative impact on the Australian community. Several surveys have indicated that community concern about the safeguards for their personal information has impeded the uptake of eCommerce.” (Senator Jeannie Ferris, Chair, Senate Select Committee into Online Privacy)
Increase you organisation's market image by promoting customer confidence through Privacy Compliance Management. find out more
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| International Quality Management |
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Six Sigma |
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International Quality Management Pty Ltd is our strategic partner and Australia's leading consulting group, dedicated to the provision of consulting services in the fields of management change and technology implementation. Established in 1990 to provide Quality Management consulting assistance to the Australian industry, the company now offers a diverse range of business improvement services across the entire spectrum of industries and commerce. www.iqm.net
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The phrase “Six Sigma” has taken on several different meanings. As an overview, it is more of a business strategy than a quality program. Six Sigma improvements should be tied to an organisation’s corporate strategy and goals for business performance in order to achieve the maximum benefit from its analytical power. But, just what is Six Sigma? For more details visit www.bsap.net |
| Training |
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Hazard Analysis and Critical Control Point |
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Our training programs draw on proven theories and current practices, however they are delivered with a focus on practical application and value adding to your organisation. Topics include: Quality Customer Service, Six Sigma Black Belt, Quality Tools, Customer Relations Management, Quality in Call Centres, Customer Service in New Economy, Customer Service Management Systems, Quality Management Systems and more. find out more |
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Today, food business have to demonstrate that they are capable of looking after the food they produce. Food Safety Program, HACCP Based QMS Program, VMA Regulations, The Foods Standards Code, The Food Act 1984, Food Safety Regulations Food Safety Audits, Assessments and other terms are being thrown at you! Need assistance? |
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