|
|
 |
|
The idea of quality customer service is as old as business itself. Customer service practitioners, for ages have known that treating customers’ right, recognising their individuality and satisfying their particular needs is good business.
Our approach to customer service training, other than CSMS™:2003, is to customise training delivery and material to our client’s specific needs. Experience has shown that this approach produces best and lasting results. To maximise the benefits from our customer service training, we focus on the customer and the processes within your organisation to align the activities for Customer Service Excellence.
Quality Management Training
Continuous Improvement
Improvement Tools and Techniques
Statistical Tools and Techniques
Improvement Team Training
Facilitation Skills
Procedure Writing Skills
Implementing ISO 9001:2000
Privacy Compliance
Internal Auditing Skills
|
|
Customer Relations Management
Quality in Call Centre Operations
Resolving customer complaints
Dealing with difficult customers
Telephone Skills
Managing the service experience
Designing a Customer Interaction
Process
Performance Measurement
Creating Superior Customer Service
Conflict Resolution
|
For more information or to discuss your training needs please email Drago
|
|
| News Centre |
Origin Healthcare is the first company in the world to demonstrate compliance with the International ECommerce Boards' CSMS:2002 Customer Service Standard.
find out more
|
|
|
